If I purchased a wedding dress from a bridal store but it arrived damaged, am I obligated to accept a replacement or get a refund?

If I purchased a wedding dress from a bridal store but it arrived damaged, am I obligated to accept a replacement or get a refund?

The dress arrived damaged. I paid a 50% deposit for the dress. The purchase order stated “no refunds, returns, or exchanges”. They offered to replace the dress. Am I obligated to take the replacement or can I get my money back?

Asked on February 23, 2012 under Business Law, Massachusetts

Answers:

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