Markel American

I own a 2005 Sea Ray. I have an insurance policy through the issuing company Markel American Insurance Company. About two months ago, saltwater got into the engine in the boat and caused it to seize up and stop functioning. The main reason that I got insurance through this company is because they advertise that their policy does not have mechanical breakdown exclusion. Even on the website, there is an example: "Mechanical Breakdown Inboard cylinder engine. Evidence of water intrusion in 2 cylinders. This engine is raw-water cooled. Saltwater circulating through the engine caused corrosion creating holes in the valve guide bores. A close up below of the corrosion: If your policy excludes machinery breakdown chances are you could be paying for a new engine out of your own pocket. Unlike most, our policy does not have mechanical breakdown exclusion. " At this point, the insurance company has sent us a formal letter denying our claim and refusing to pay anything. They first tried to say that the damage was caused by faulty manifolds and risers and that they need to be replaced every 5-6 years and that they would be denying our claim. They never even bothered to ask if we had replaced them recently. We in fact had replaced them about 3 years ago and we sent them a document showing this. Then they said they would reexamine the case, but after a while, they still decided to deny our claim and basically cited "corrosion" as the reason, even though in their advertising in the example above, it clearly shows that this is something they will cover. The way they advertise their coverage on the website clearly suggests that our case is something they would cover. However they are refusing to do so and to me this is a plain case of deceptive trade practices and false advertising. Also, the senior claims examiner failed to return multiple calls and messages from both myself as well as my mechanic. Terrible experience with this company. I would advise to stay away from them and to not trust their advertising.

Had motorcycle insurance with Markel for the past year. When renewal came up, I was shocked, premium went up 27%, no accidents, claims or tickets, riding about 3k miles a year. Are they kidding, how can they stay in business, I could easily stay with them if the rates would be the same but...went with another insurance, way, way cheaper and same limits. I guess Markel does NOT want my $$$ and that's OK, there are hundreds of companies to insure with. So, maybe you're OK with Markel, just watch your premium go through the roof when renewal comes up.