SAFECO Insurance

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Written by:

Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

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Written by Jeffrey Johnson

Insurance Lawyer

Reviewed by:

Mary Martin

Published Legal Expert

Mary Martin has been a legal writer and editor for over 20 years, responsible for ensuring that content is straightforward, correct, and helpful for the consumer. In addition, she worked on writing monthly newsletter columns for media, lawyers, and consumers. Ms. Martin also has experience with internal staff and HR operations. Mary was employed for almost 30 years by the nationwide legal publi...

Full Bio →
Reviewed by Mary Martin

Published Legal Expert

UPDATED: Nov 24, 2024

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Company Details
Address: 4333 Brooklyn Avenue NE
City: Seattle
State: WA
ZIP Code: 98185
Phone Number: (206) 545-5000
AM Best Rating: A
URL where was collected the AM Best Rating: http://phx.corporate-ir.net/phoenix.zhtml?c=66188&p=irol-IRHome
Lines of Insurance: auto, life, home
States Licensed To Sell Insurance In: AL, AK, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Type of Insurance Company: Stock
Parent Company: Safeco Corporation
Top executive Contact: Paula Rosput Reynolds
Title of Top executive: Ms.
Ticker Symbol: SAF
Assets & Premiums: 2005 Financials:Revenues = $6.351 Billion Income =691 Million
Insurance subsidiaries:
  1. Safeco Property & Casualty Insurance
  2. Safeco Surety
3.91 (1,173 reviews)

Company Overview:

Company History: We focus on providing the insurance products that matter most to consumers – auto, homeowners and small-business policies. Our business helps people protect what they value and deal with the unexpected.At Safeco, we are intent on offering the best mix of insurance coverages and pricing, and fulfilling the promise of our products when a loss occurs. Our most visible product is the personalized service and support we provide when a customer files a claim – whether it’s a fender-bender or the loss of a home. We have a history of thoughtful claims resolution, and we have earned a reputation for fairness that we work hard to uphold every day.We sell our products exclusively through a national network of independent agents and brokers who give consumers choice and advice. Our mission is to make the experience of buying, selling and owning insurance easier than anyone else. We do that by delivering our products over a Web-based sales-and-service platform that enables our distribution partners to quote and issue an insurance policy or surety bond in a matter of minutes.Safeco provides insurance for individuals and for small- and mid-sized businesses. We offer a wide array of property and casualty insurance products, including personal auto and home as well as coverage for small- and mid-sized businesses, and surety bonds. We sell our products through a national network of agents and brokers. Our business helps people protect what they value and deal with the unexpected.Safeco was established in 1923. Today Safeco has over 9,000 employees and revenues over 6.2 billion with 4.3 million personal and business customers nationwide. Safeco is represented by 9,000 independent agents and brokers
Principle Sales Methods: Safeco is represented by more than 9,000 independent agents and brokers.

Auto Business: Safeco was ranked 18th for All property and casualty lines, 13th in All Personal Lines (Auto & Homeowners), 13th in Private Passenger Auto for Direct Premiums Written by A.M. Best in 2004
Homeowners Business: Safeco was ranked 12th in Homeowners Direct Premiums written by A.M. Best in 2004

Special Business: Safeco provides RV, Boat, Motorhome, and other types of specialty products in some states

Reviews
for Safeco Insurance

3.91 (1,173 reviews)
1
December 8, 2024

DonS

Safeco has poor infrastructure and support

Safeco impacted my credit and sent my account to collections due to their poor backend payment services. I updated my autopay with all my vendors, including Safeco. However, Safeco's autopay did not recognize the new card. I also did not receive an email or paper notification that my payment method was rejected. Before I realized it, my account was in collections. I called my agent and Safeco, and they confirmed it was a system error. I was also ...
Safeco impacted my credit and sent my account to collections due to their poor backend payment services. I updated my autopay with all my vendors, including Safeco. However, Safeco's autopay did not recognize the new card. I also did not receive an email or paper notification that my payment method was rejected. Before I realized it, my account was in collections. I called my agent and Safeco, and they confirmed it was a system error. I was also told that they did not wish to have any clients from my state. I have never been in collections, but thanks to Safeco, I now have a mark on my credit (which has been paid off). I advise to stay away from any plans they offer.
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1
December 2, 2024

Hany

Horrible company stay away

Horrible company. I never had a claim in my life, but I had a rock chip repaired and Safeco reported on my CLUE report , which has now cost me $1250 a year premium increase for the next 5 years. Windshield crack repair should fall under comprehensive as with all other insurance companies. This $50 quick repair will now cost me $7k over the course of 5 year. Stay away from them , they are scammers who hurt the consumers.
1
October 3, 2024

MaxLaw

Read The Reviews, There Is A Reason It’s Cheaper

I can't believe I already regret leaving State Farm, even though I was saving more with Safeco. Do not use Safeco. Now that I need to speak to an agent, I've realized they don't offer them. The only person you can talk to is a customer service agent, which in my experience, has been unsatisfactory (mine were all overseas as well). They can't answer any questions, don't know the details of my account, and left me with unresolved issues as they ref...
I can't believe I already regret leaving State Farm, even though I was saving more with Safeco. Do not use Safeco. Now that I need to speak to an agent, I've realized they don't offer them. The only person you can talk to is a customer service agent, which in my experience, has been unsatisfactory (mine were all overseas as well). They can't answer any questions, don't know the details of my account, and left me with unresolved issues as they refuse to escalate your concern (they literally won't forward your call; they just make you hang up). It's a bottom-tier insurance company with deceptive billing practices. I wish I had done more research to see all the terrible reviews of this company. Stay away from their RightTrack program. Pay more for a reputable insurance company and get a local agent.
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1
July 16, 2024

Ashton3636

Not worth considering

I am currently in the process of trying to cover a very small auto claim. Will be looking for new coverage afterwards. The most unprofessional insurance people I have ever talked to. We given them so much money for them to not follow through with trying to provide us decent service. Do yourself a favor and go with a better establish company with better reviews in customer service.
1
June 27, 2024

Lcrprez

Long time customer got scammed.

Scam company. Change your policy mid term and jack the rates almost 200%... and then drain your account almost $400. Customer Service agent hung up on me when I called to get answers. Same policy with Progressive fraction of the cost. Is a shame as I was a Safeco Customer for years and had multiple policies written with them. They stole money from my account without my knowledge. If I did that I would be charged with a felony. How can corporation...
Scam company. Change your policy mid term and jack the rates almost 200%... and then drain your account almost $400. Customer Service agent hung up on me when I called to get answers. Same policy with Progressive fraction of the cost. Is a shame as I was a Safeco Customer for years and had multiple policies written with them. They stole money from my account without my knowledge. If I did that I would be charged with a felony. How can corporations get away with this? Since you sign up for paperless to get a discount means they cut communication with you only via app. So if you don't check it often you get screwed. They will not reach out for anything. Canceled policy? Nope. Over charges? Nope. Major Changes in your policy? Nope. Then to get hung up on by a "customer service agent" just adds salt to the wounds. But a company this large does not care about 1 person as there will be 10 more to fill that gap. So customer service should be actually called consumer service as they offer no assistance at all. Just another insurance company taking advantage of people.
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1
December 31, 2023

Tracey_

Bad Company run

This company is scammers and lies they took collision and collateral off my vehicle without my knowledge
1
October 30, 2023

06Maraya09_

Wouldn't use them

I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving...
I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving me enough to repurchase the same vehicle. This is not because I'm top heavy on my loan either. They're automated system hangs up on you. It is impossible to get ahold of somebody or to get somebody to call you back. I request to speak with the manager multiple times with no call back. They take forever to respond. Im talking about thousands of dollars too. I even set in comps to prove the vehicles, price and value. And they didn't accept or put in any of mine butt one. They made up excuses why they couldn't use them. I am canceling my insurance with them as soon as this is all wrapped up.
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1
October 11, 2023

Dr_Polly_Heil-Mealey

Insurance claim denied

Love my insurance agent, but Safeco is denying my water claim on my RV that I have had insured with them for the last 5 years. An agent would not even come and look at the damage. I am beyond disappointed and believe that I have wasted money with this company
1
October 11, 2023

Dr_Polly_Heil-Mealey

They would not send an adjuster, just denied the claim.

So very dissappointed in this company. We have all of our vehicles insured with them, Our RV suffered water damage in the rain last week, and they are not covering trhe damage. They won't even send out an adjuster to look at the damage. Just denied the claim. I expect more from this company
1
September 23, 2023

Upset_customer_

Credit

They placed me in the credit bureau. The agent never explained this while going over the policy. Angry customers
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