Can a customer legally have a cash refund even though the store policy says they can’t?
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Can a customer legally have a cash refund even though the store policy says they can’t?
Our store policy states that we do not give cash refunds but we only issue store credit and exchanges within 10 days of purchase. If customers are unsatisfied with their purchase, are they entitled to a cash refund if they don’t want store credit or exchange?
Asked on June 6, 2011 under General Practice, North Carolina
Answers:
M.T.G., Member, New York Bar / FreeAdvice Contributing Attorney
Answered 13 years ago | Contributor
Generally speaking, a store can set their own refund policies and as long as the policies are posted in a conspicuous place - like by the cash register and in the dressing rooms - then the purchaser technically enters in to an agreement with the store upon purchase of the item. Unless there is a specific statute in your state that forbids the store from creating your own policy I think that your employer is well within his rights to limit how he refunds for returns. You can check with your state attorney general's office to see if their consumer division is aware of the law. It is always good to know where you stand legally. Good luck.
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