Can a ticketing website be held accountable for hacking?
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Can a ticketing website be held accountable for hacking?
About 3 days ago, I received an email saying that my concert ticket I had already paid for is now cancelled when I had no intention of cancelling it. About less than 30 minutes before this I was getting emails about resetting my password which was suspicious enough which is why I changed my password and logged in to check if my ticket was still there which it was. The website has not sent me any response to all my emails
regarding this security problem that should have been their priority. It is also important to add that this is happening to other people but the only solution that was given out is to contact the
Asked on September 29, 2019 under Business Law, Hawaii
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 5 years ago | Contributor
No, the law is clear that a person or business is not responsible for the criminal activities, including hacking, of 3rd parties. Yes, there are better and worse ways to deal with the aftermath, but in the final analysis, this was not the fault of the website: it was the result of a deliberate criminal action by others, and they are not liable for those criminal acts.
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