Can my storage facility legally record our calls without my permission?
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Can my storage facility legally record our calls without my permission?
I contacted the self-storage company I have been using for several months but noticed when they call me to take my monthly payment, that there is a beeping noise in the background of our call. When I asked the employee, she stated they are recording our phone call. I went into the store next day and asked them what law do you think allows you that right? Can you tell me, is this illegal to record my phone conversation without my knowledge or permission? I do not agree that this is legal.
Asked on June 28, 2019 under Business Law, California
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 5 years ago | Contributor
What you describe is NOT legal in California. California is what is commonly called a "two-party consent" state, though that really should be "all-party consent": that is, EVERY person involved in the phone call must agree to the recording. If any person on the call--like you--does not agree, then this is considered wiretapping and is a crime.
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