What to do if a company has not honored my request for cancellation of service?

What to do if a company has not honored my request for cancellation of service?

I purchased a software on line for $977 plus $197 per month for consultation. I signed both agreements. A few days later I found out the same software for $499 and no monthly fees. I called the company to cancel the account within the 30 days of purchase but they did not accept cancellation. They have been charging the 194 each month. Am I obligated to pay each month $197 since they did not accept my 30 day cancellation? I told them I didn’t need the service but they keep on charging. What do I do?

Asked on April 8, 2015 under General Practice, California

Answers:

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