If I was not given proper notice regarding cancellation of my internet service, what are my rights?
Get Legal Help Today
Compare Quotes From Top Companies and Save
Secured with SHA-256 Encryption
If I was not given proper notice regarding cancellation of my internet service, what are my rights?
My former internet provider claims they have an advanced 20 day written cancellation notice policy. When they sent an invoice for the annual renewal, I called to cancel service. Unfortunately, the renewal statement wasn’t received 20 days in advance of the renewal date so my notice to them was not made to them 20 days in advance. They are trying to charge me for an additional month of service. Am I legally obligated to give the 20 day notice?
Asked on June 25, 2015 under Bankruptcy Law, Missouri
Answers:
SJZ, Member, New York Bar / FreeAdvice Contributing Attorney
Answered 9 years ago | Contributor
The issue isn't what they "claim"--the issue is what policy is in writing in the service contract or terms of service? If there is a written 20 day notice policy in any document or agreement which governed your service, that policy is effective and you likely owe the extra money. This should be easy to verify: ask them to *show* you were the 20 day notice policy is. Either it exists or it doesn't exist.
IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although AttorneyPages.com has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you retain an attorney to represent you.